Course Objective:
The course aims to equip students with knowledge and skills related to front office operations management in the hospitality industry. The course is designed to provide an in-depth understanding of front office department functions, accounting, reservation, and guest expectations, as well as the hotel organization chart and job description.
Course Overview:
This course is a 3-month skill development program that will provide participants with the knowledge and skills necessary to manage front office operations in the hospitality industry. The course content is divided into various modules, and students will be taught using a combination of lectures, case studies, and practical sessions. The course will cover topics such as classification and categorization of hotels, hotel organization chart and job description, front office department functions, guest types and expectations, front office accounting, and reservation.
Teaching Methodology:
The course will be delivered through a combination of lectures, case studies, and practical sessions. Lectures will be used to provide students with theoretical knowledge, while case studies will be used to apply this knowledge to real-world situations. Practical sessions will be used to provide students with hands-on experience in front office operations.
Importance for Learner in Career Growth and Self-Employment:
The course will provide students with the necessary skills to manage front office operations in the hospitality industry, which is a rapidly growing sector in India. The skills learned in this course will enable students to pursue career opportunities in hotels, resorts, and other hospitality establishments, as well as to start their own businesses.
Syllabus:
Module 1: Introduction to Front Office Operations
Classification & Categorization of Hotels
Hotel Organization Chart & Job Description / Specification
Module 2: Front Office Department Functions
Role and responsibilities of Front Office Personnel
Front Office in Hotel operations
Module 3: Guest Types and Expectations
Categorization of Guests in broad categories
Requirement for different types of guests
Module 4: Front Office Accounting
Importance of Account Maintenance
Types of Accounts
Types of Ledgers
Types of Folios
Account Settlement
Steps in Check out
Requirements for closing the Account
Post departure activities
Module 5: Reservation
Importance of Reservation
Stages in Reservation
Channels of Reservation
Types of Reservation
Steps in Reservation
Various steps in process of Reservation and their importance
Note: The contents of the syllabus can be modified based on the requirements of the learner or location.
Course Title: Front Office Operations Management
Course Duration : 3 Months
Course Objective:
The course aims to equip students with knowledge and skills related to front office operations management in the hospitality industry. The course is designed to provide an in-depth understanding of front office department functions, accounting, reservation, and guest expectations, as well as the hotel organization chart and job description.
Course Overview:
This course is a 3-month skill development program that will provide participants with the knowledge and skills necessary to manage front office operations in the hospitality industry. The course content is divided into various modules, and students will be taught using a combination of lectures, case studies, and practical sessions. The course will cover topics such as classification and categorization of hotels, hotel organization chart and job description, front office department functions, guest types and expectations, front office accounting, and reservation.
Teaching Methodology:
The course will be delivered through a combination of lectures, case studies, and practical sessions. Lectures will be used to provide students with theoretical knowledge, while case studies will be used to apply this knowledge to real-world situations. Practical sessions will be used to provide students with hands-on experience in front office operations.
Importance for Learner in Career Growth and Self-Employment:
The course will provide students with the necessary skills to manage front office operations in the hospitality industry, which is a rapidly growing sector in India. The skills learned in this course will enable students to pursue career opportunities in hotels, resorts, and other hospitality establishments, as well as to start their own businesses.
Syllabus:
Module 1: Introduction to Front Office Operations
Classification & Categorization of Hotels
Hotel Organization Chart & Job Description / Specification
Module 2: Front Office Department Functions
Role and responsibilities of Front Office Personnel
Front Office in Hotel operations
Module 3: Guest Types and Expectations
Categorization of Guests in broad categories
Requirement for different types of guests
Module 4: Front Office Accounting
Importance of Account Maintenance
Types of Accounts
Types of Ledgers
Types of Folios
Account Settlement
Steps in Check out
Requirements for closing the Account
Post departure activities
Module 5: Reservation
Importance of Reservation
Stages in Reservation
Channels of Reservation
Types of Reservation
Steps in Reservation
Various steps in process of Reservation and their importance
Note: The contents of the syllabus can be modified based on the requirements of the learner or location.
